The IT Field has places for many types of personalities and skill levels. But if you have no technical training and are not an effective cold caller then we might not be the right company for you. We are looking for qualified applicants who are self-starting, motivated, professional and excellent communication/people skills. Every position requires interaction with clients at least to some degree.
Please Read Each Description Carefully.
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Description
In most cases you'll work in an office, although you could also work from home. The hours are flexible so it's also great for college students. Some IT salespeople look after a geographical sales area, visiting clients and building up their business. Generally, your role may require a degree of travel, so a valid driving licence is important.
Cold Call Sales can be exhausting but the rewards for professionalism and motivation is not overlooked. The founders started this company doing the same thing so we know how it can be, and that understanding is now passed to our team. Business contracts are not only paid commission, but -residual commission- as well!
Company contract paid per package and/or per system. Every time we service that contract or have system work you are paid for the duration of your association with us and we maintain that contract.
We offer both a pay+commission and commission only option.
Responsibilities
Effectively utilize company resources, including inventory and advertising.
Identifying and establishing new business contacts
Answering any technical questions the client might have
Determine complete and appropriate solutions for every customer
Attending initial sales meetings and meeting the client if necessary
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Presenting your findings to a technical team to act on, and then to the client
Strong communication and follow-up skills between office and client
Communicate positively with team members, customers, and headquarters.
Skills
Previous sales experience a must – retail sales is a plus
Minimum 1 year of computer service experience
Technical abilities, Internet literacy to help identify client needs
Enthusiasm, reliability and the ability to multi-task
Willing to work on weekend and some holidays
Organizing sales visits
Negotiating contracts
Undertaking relevant research
Maintaining records
Preparing proposals
Description
This is the backbone of our company and we don't take it lightly. We don’t just hire any IT guy or girl who thinks they 'know' technology just because they built a computer a few times. We need qualified technicians who can quickly and accurately troubleshoot and solve issues from simple to highly complex. Individual users to large corporations need to receive the same quality in service and not wasting time to cost them more.
We hire smart people to work with smart clients. If you have the skills, contact us. Not sure if you are the right fit? Look over these qualities and see if they apply to you before contacting us.
Responsibilities
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems groups.
Familiar with standard concepts, practices, and procedures within a particular field.
Performs a variety of tasks.
Build custom computers and repair others
Works under own supervision but can effectively communicate with main office.
A certain degree of creativity and latitude is required.
EXCELLENT interpersonal skills is a must. If you can't communicate with the client your skills are moot.
Provide end-user software troubleshooting and support
Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provide guidance and work leadership to less-experienced technicians
Provide telephone and help-desk support for local and off-site users
Technical Skills
3+ years working in a technical support/help desk environment
3+ years working with Windows Desktop Operating Systems
3-5 years customer service related experience
2-3 years experience working on an outsourced helpdesk team preferable
2+ years experience working with advanced backend IT infrastructure such as Exchange, Active Directory, Backups, etc.
Ability to identify and troubleshoot server performance issues using native Windows Server tools and utilities or approved 3rd party tools.
Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory
Mac, Linux, Unix, Server experience a plus
Thorough understanding of server hardware components to include RAID configurations and externally attached storage devices
Cloud services knowledge
Strong problem-solving skills and an inherent decision-making ability
Remote desktop repair proficiency
General issues resolution for Exchange, Firewalls, VPNs and other more advanced pieces of infrastructure
Excellent written and verbal communications skills
Excellent customer service skills
Ability to research issues and find solutions on your own
Flexibility in work schedule
Relies on limited experience and judgment to plan and accomplish goals
Prior military experience to be considered in lieu of a Bachelor’s Degree.
MCSA/MCITP certification preferred
CCNA/CCNP
Able to troubleshoot common issues with handhelds (iPhone, Windows Mobile, Android)
Hands-on troubleshooting experience with common network connectivity (LAN, DNS, TCP/IP, Wi-Fi), etc.
A+ (or proven ability)
Valid driver’s license and reliable transportation.
Pay is commensurate with proven ability.
Description
This is more of an entry level position. You will need to be able to provide critical desktop software and hardware support services.
Lots of variety and challenge as you continue to grow in your career.
Technical Skills
Install, configure, and upgrade computer hardware and software
Provide end-user software troubleshooting and support
Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provide telephone and help-desk support for local and off-site users
PC hardware troubleshooting and repair
MS Outlook/Exchange connectivity and other Microsoft Office products
Hands-on troubleshooting experience with common network connectivity (LAN, DNS, TCP/IP, Wi-Fi), etc.
Strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedure
Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management
Strong problem-solving skills and an inherent decision-making ability
Good project management skills, and the ability to organize work in an efficient manner
This job descriptions above in no way states or implies that these are the only duties to be performed by the employee occupying this position. It is meant to describe the general nature and level of work being performed; Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
